Introducing the LEMOINE Emergency Calls Service

LEMOINE Disaster Services has implemented the services of a 24-hour, 7-day a week answering service for receiving all emergency calls. Here's everything you need to know about this service.

What is the LEMOINE Emergency Call Service?

The LEMOINE Emergency Call Service is a telephone service available 24 hours a day, 7 days a week. It can be used by anyone who needs emergency assistance and is looking to communicate with the LEMOINE Disasters team by calling 833-999-9110.

Knowing where to call for assistance after you’ve been struck by disaster helps make the recovery process as quick and simple as possible during the most trying of times. That’s why we make LEMOINE ’s emergency disaster response team easy to contact — whenever you need us.

How does the LEMOINE Emergency Call Service work?

LEMOINE operates a 24-hour hotline, 365 days a year. The hotline goes directly to a call center. Trained personnel will record the information about your loss and notify a LEMOINE representative, who will contact you immediately.

The call center acts as the initial contact point in the LEMOINE response sequence. The main goal of the call center is to gather basic client/event information and, in turn, ensure that the call is immediately forwarded (via ER Notify e-mail), received, and acknowledged by either a LEMOINE Operations Manager or a Business Development Manager.

What happens after communicating with the call center?

Managers are able to acknowledge and respond to the queries via e-mail vis-à-vis the ER-Notify e-mail chain. Managers then take the lead by responding to the email and stating that they “have the call.” 

It is the responsibility of the responding LEMOINE Manager to then contact the calling client and gather any pertinent information necessary to begin a LEMOINE immediate response.

Can Account Managers be contacted directly during an emergency?

While we encourage clients to handle emergency calls via our 1800 number call service, clients may also address their emergencies directly with their Account Manager.

In this instance, the Account Manager is responsible for relaying the call to the emergency call center. The Call Center, in turn, will then initiate the notification chain as previously described. Next, the LEMOINE Account Manager is in charge of contacting the customer directly, within 10 minutes of acknowledging the initial notification.

Why is the emergency call system facilitated by a call center?

The objective of this emergency call system is two-fold. 

The first step is to establish direct contact with the client and convey LEMOINE's desire to flow resources as soon as possible. The second step is to refine the client's initial information set given on the first call to the emergency call center.

The last objective is critical in determining the LEMOINE response package, which would include project staffing assignments, vendor management equipment, material mobilization planning, and execution.

The goal of performing a quick, accurate, and successful LEMOINE response is dependent on the client's initial information set. The client's input must be consistent, thorough, and sufficiently detailed to allow the on-site LEMOINE deployment process to begin.

What information is needed during a call?

Specifically, the following information is required on the initial call:

• Caller’s full name
• Caller’s contact information: Cell and Office Number; Email Address
• Does a life-threatening circumstance exist?
• On-site Point of Contact: Full name; Cell Number; e-mail address)
• Affected Property/Facility address
• Nature of the loss or emergency: (e.g. Fire, Flood, Storm Damage etc)
• How long has the situation existed?
• Source of the loss or casualty: Identify
• Status of the source of the loss or casualty: (e.g.: repaired, isolated, no change etc)
• Unique Safety Considerations
• Identify the approximate area affected by the loss

What is the Emergency Call Service Number?

The number is 833-999-9110.

When disaster strikes, the clock starts ticking.

You can count on LEMOINE Disaster Services for rapid response with proven results and workable solutions to any situation, no matter how difficult. In the aftermath of a disaster, you’ll want an emergency response service that you can rely on to get the job done.

That’s where LEMOINE Disaster Services come in.